Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about a Canadian online casino we haven't covered yet? This is the page for that. Below is how to reach Best Casinos Canada, what we can actually help with, and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of our team. Write to us at [email protected] and a real person will read your message — we don't rely on canned replies to close out enquiries. Include a short line on what your message is about (a specific casino, a bonus term, a technical issue with the site) so we can route it to the right person straight away.
We aim to respond within a couple of working days. During busier periods, particularly around new casino launches or major promotional pushes, it may take a little longer, but every message gets a reply.
What We Can Help You With
- Questions about our ratings and rankings — If you want to know why a casino like Cashed or SlotsGem sits where it does in our comparisons, or how a no-deposit offer compares to a matched welcome bonus, ask us directly.
- Corrections and out-of-date information — Online casino terms change quickly: wagering requirements, minimum deposits, free spin counts and payment options are all subject to revision by the operators themselves. If you've noticed something on emergentalliance.org that no longer matches what's live on a casino's site, tell us and we'll look into it.
- Suggestions for coverage — If there's a Canadian-facing casino, a payment method, or a topic (like non-GamStop options, which we already cover on our Best Non GamStop Casinos 2026 page) you'd like to see more of, let us know.
- Partnership or media enquiries — If you represent a casino brand, a software provider, or another site in the gambling sites space and want to discuss working with us, introduce yourself and outline what you have in mind. We're transparent that some of our listings involve commercial relationships, but those relationships never decide how a casino is rated or ranked.
- Responsible gambling concerns — If you or someone you know is struggling with gambling and wants pointers toward support resources available in Canada, mention this in your message. We take these enquiries seriously and will point you in a useful direction rather than leaving you without a response.
What to Include for a Faster Reply
A little detail up front saves everyone time. If your enquiry relates to a specific casino, bonus, or piece of content on the site, it helps to mention:
- The name of the casino or the page the query relates to
- What you saw versus what you expected to see (useful for corrections)
- Whether you're asking as a player in a specific Canadian province, since some terms and availability can vary
You don't need to register or hold an account with us to get in touch — this isn't a support line tied to any individual casino's customer service, so questions about a specific deposit, withdrawal or account issue at a casino you've joined should go to that operator directly. We can, however, help clarify how a bonus or payment method generally works before you sign up anywhere.
What Happens After You Send a Message
Every email is read and assessed by a member of the editorial team before a reply goes out. We don't outsource this to a bot, and we don't treat an automated acknowledgement as the end of the conversation. If your message needs input from more than one person — for example, a correction that touches both a review and a comparison table — we'll follow up once it's actually been checked against the current offer terms rather than guessing.
Keeping Our Content Accurate
Best Casinos Canada is built around honest, current information for Canadian players comparing gambling sites and casino offers. Reader feedback is one of the ways we catch when an operator has changed a bonus, tightened a wagering requirement, or discontinued a payment method. If something we've published affected a decision you made — good or bad — we'd genuinely like to hear about it.
Thanks for taking the time to read this far. Send us a message whenever something needs asking, correcting, or simply pointing out.